Frequently Asked Questions

Our working days are Monday to Friday, excluding Public Holidays

Continental USA

We are pleased to offer a selection of shipping options at the checkout stage.

Not all of these services are tracked eg: USPS – First-Class Mail Package Service

IMPORTANT NOTE: Please be aware that the delivery dates shown are INDICATIVE, not Guaranteed.

We are delighted to accept your order on this clear understanding.

*From our experience UPS are MUCH BETTER at sticking to their quoted dates than USPS.

We are delighted to accept your order on this clear understanding.

Rest of USA

Please note that this is an untracked service on all items. Please allow up to two weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times.

Canada

Lifesize Cutouts, Bigheads and Duos – Shipped from the UK by DHL Express  Allow up to 14 working days.

Minis and Masks  Sent by Royal Mail Swift Air Untracked service from the UK – 10 -15 working days Please allow up to three weeks to receive your item before contacting us for non-delivery.

*On international orders the customer may be required to pay import/duty fees. These are charged by the courier (not us) at the pre-delivery stage. If these fees are required they will be in touch to arrange this with you.  

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times.

International


Please note that this is an untracked service. Please allow up to three weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times, especially to international territories.