*Money back guarantee

At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights.
Returns of items that are damaged must be brought to our attention within 3 days of delivery.

Delivery

Our working days are Monday to Friday, excluding Bank Holidays.

Lifesize Standees

USA – shipped via DHL – 3-5 working days
Canada – shipped via DHL – 5-7 working days 
UK – shipped via DHL – 1-2 working days (UK mainland) – (UK addresses outside the mainland 1-3 working days) 
Australia – shipped via DHL – 2-4 working days

*Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories.
*On international orders the customer may be required to pay import/duty fees.

Mini Standees –

USA – shipped via USPS – 3-5 working days – Continental USA*

Masks – (untracked service)

USA – shipped via USPS – 3-5 working days – Continental USA*

International postage – Please note that this is an untracked service. Please allow up to two weeks to receive your item before contacting us for non-delivery.

*Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories.

*Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories.

How long will it take my product to arrive?

How long it takes to arrive depends on where your order will be shipped to. For detailed delivery information (including international delivery) please view our delivery page.

Do you accept international orders?

Yes! We will accept orders from a large number of countries including:

  • The United States – www.celebrity-cutouts.com
  • Australia – www.celebrity-cutouts.com.au
  • Canada,
  • Most European countries,
  • And many more. If you get to the checkout and you have no shipping options please get in touch with us. Due to the different costs/regulations of shipping products abroad, sometimes the shipping has to be manually added.

I’ve ordered a Cutout- what size is the packaging?

Our lifesize celebrities are folded into thirds for shipping.
The size of packaging for a standard lifesize cutout is a 73.5cm x 69.5cm x 4cm box (28.9′ x 27.3′ x 1.5′)

Mini cutouts are folded in half and shipped in a 35cm x 25cm x 2cm box (13.7′ x 0.78′ x 0.7′)

Big Heads are shipped in a 65cm x 46cm x 3cm box (25.5′ x 18.1′ x 1.1′)

What are your cutouts made from?

Our celebrity standees are made from 4mm EB fluted board and our masks are made from 350gsm card.

How big is a Mini Cutout?

The average size of a mini cutout is 60cm x 21cm (1ft 9′ x 0.68ft)
Heights may slightly differ depending on the celebrities body shape.
If the allocated width is met before the height, then the celebrity will become slightly shorter than the 60cm (1ft 9′)

What is the size of a Celebrity Mask?

The average size of a Celebrity Mask is 30cm x 21cm (11′ x 8.2′)
If the allocated width is met before the height, then the celebrity will become slightly smaller than the 30cm (11′)