Delivery

Our working days are Monday to Friday, excluding Public Holidays

Continental USA

We are pleased to offer a selection of shipping options at the checkout stage.

Not all of these services are tracked eg: USPS – First-Class Mail Package Service

IMPORTANT NOTE: Please be aware that the delivery dates shown are INDICATIVE ONLY.  As a result of the Pandemic UPS and USPS (in common with all other carriers) have suspended Guaranteed delivery and now use the phrase Best Endeavors instead. As a result, regrettably, whilst we will certainly dispatch on time, we cannot offer any recompense if the quoted delivery dates are missed. We are delighted to accept your order on this clear understanding.
*From our experience UPS are MUCH BETTER at sticking to their quoted dates than USPS.

We are delighted to accept your order on this clear understanding.

Rest of USA

Please note that this is an untracked service on all items. Please allow up to two weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times.

Canada

Lifesize Cutouts, Bigheads and Duos – Shipped from the UK by DHL Express  Allow up to 14 working working Days. 

Minis and Masks  Sent by Royal Mail Swift Air Untracked service from the UK – 10 -15 working days Please allow up to three weeks to receive your item before contacting us for non-delivery.

*On international orders the customer may be required to pay import/duty fees. These are charged by the courier (not us) at the pre-delivery stage. If these fees are required they will be in touch to arrange this with you.  

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times.

International


Please note that this is an untracked service. Please allow up to three weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories.

How long will it take my product to arrive?

How long it takes to arrive depends on where your order will be shipped to. For detailed delivery information (including international delivery) please view our delivery page.

Do you accept international orders?

Yes! We will accept orders from a large number of countries including:

  • The United States – www.celebrity-cutouts.com
  • Australia – www.celebrity-cutouts.com.au
  • Canada,
  • Most European countries,
  • And many more. If you get to the checkout and you have no shipping options please get in touch with us. Due to the different costs/regulations of shipping products abroad, sometimes the shipping has to be manually added.

I’ve ordered a Cutout- what size is the packaging?

Our lifesize celebrities are folded into thirds for shipping.
The size of packaging for a standard lifesize cutout is a 73.5cm x 69.5cm x 4cm box (28.9′ x 27.3′ x 1.5′)

Mini cutouts are folded in half and shipped in a 35cm x 25cm x 2cm box (13.7′ x 0.78′ x 0.7′)

Big Heads are shipped in a 65cm x 46cm x 3cm box (25.5′ x 18.1′ x 1.1′)

What are your cutouts made from?

Our celebrity standees are made from 4mm EB fluted board and our masks are made from 350gsm card.

How big is a Mini Cutout?

The average size of a mini cutout is 60cm x 21cm (1ft 9′ x 0.68ft)
Heights may slightly differ depending on the celebrities body shape.
If the allocated width is met before the height, then the celebrity will become slightly shorter than the 60cm (1ft 9′)

What is the size of a Celebrity Mask?

The average size of a Celebrity Mask is 30cm x 21cm (11′ x 8.2′)
If the allocated width is met before the height, then the celebrity will become slightly smaller than the 30cm (11′)

Returns

At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return, of unused items if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights. Returns are payable by the customer.
Delivery damaged items must be brought to our attention within 3 days of delivery.

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.