Delivery

Items ordered before 9.00 am EST on our working days will be dispatched on the same day.   Our working days are Monday to Friday, excluding Public Holidays.

Lifesize Cutouts and Big Heads
Courier Delivery – is by tracked courier service.

Please ensure that somebody is available to sign as parcels will not be left without a signature.

Mini Cutouts and Masks

Shipped with an Affirmation of Delivery (AoD)

It is cost prohibitive to send them tracked as standard.  We can offer a tracked service on Masks and Minis for an additional charge.  Please message us IMMEDIATELY when you order to request a delivery upgrade.

Europe and ROW – is via tracked International Courier.

International postage is via international air mail. Please note that this is an untracked service. Please allow up to two weeks to receive your item before contacting us for non-delivery.

Returns

At Snap we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

We can accept a return on a total of one, only, the item if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights.

Returns of items that are damaged must be brought to our attention within 3 days of delivery.