Delivery
Our working days are Monday to Friday, excluding Public Holidays.
Continental USA
We are pleased to offer a selection of shipping options at the checkout stage.
Not all of these services are tracked eg: USPS – First-Class Mail Package Service
IMPORTANT NOTE: Please be aware that the delivery dates shown are INDICATIVE, not Guaranteed.
*From our experience UPS are MUCH BETTER at sticking to their quoted dates than USPS.
We are delighted to accept your order on this clear understanding.
Rest of USA
Please note that this is an untracked service on all items. Please allow up to two weeks to receive your item before contacting us for non-delivery.
Canada
Lifesize Cutouts, Bigheads and Duos – Shipped via Zonos using technology to simplify international commerce making it accessible to everyone. We have numerous shipping options available. Please chose one best suited for your needs.
*On Canadian orders the customer may be required to pay import/duty fees. These are charged by the courier (not us) at the pre-delivery stage. If these fees are required they will be in touch to arrange this with you.
Minis and Masks Sent by Royal Mail on an International Tracked service from the UK. This can take between 7-15 working days. Please allow up to three weeks to receive your item before contacting us for non-delivery.
Returns
At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return, of unused items if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights.
All Returns are payable by the customer.
Any delivery complications or delivery damaged items must be brought to our attention within 3 days of delivery.
*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.