Delivery

Our working days are Monday to Friday, excluding Public Holidays

Continental USA

We are pleased to offer a selection of shipping options at the checkout stage.

Not all of these services are tracked eg: USPS – First-Class Mail Package Service

IMPORTANT NOTE: Please be aware that the delivery dates shown are INDICATIVE, not Guaranteed.

We are delighted to accept your order on this clear understanding.

*From our experience UPS are MUCH BETTER at sticking to their quoted dates than USPS.

We are delighted to accept your order on this clear understanding.

Rest of USA

Please note that this is an untracked service on all items. Please allow up to two weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times.

Canada

Lifesize Cutouts, Bigheads and Duos – Shipped from the UK by DHL Express.  Allow up to 14 working Days.

*On Canadian orders the customer may be required to pay import/duty fees. These are charged by the courier (not us) at the pre-delivery stage. If these fees are required they will be in touch to arrange this with you.

Minis and Masks  Sent by Royal Mail Swift Air Untracked service from the UK – 10 -15 working days Please allow up to three weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times.

International

Please note that this is an untracked service. Please allow up to three weeks to receive your item before contacting us for non-delivery.

Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories.

*On international orders the customer may be required to pay import/duty fees. These are charged by the courier (not us) at the pre-delivery stage. If these fees are required they will be in touch to arrange this with you.

Returns

At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return, of unused items if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights. Returns are payable by the customer.
Any delivery complications or delivery damaged items must be brought to our attention within 3 days of delivery.

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.